The case record
Back Office · Engagement · 2025
Inovatiqa
Enabled improved accuracy and turnaround by strengthening back-office support and workflows. Standardized checklists and QA passes cut processing errors well below the client's target threshold. Leadership now gets same-day visibility into throughput instead of waiting on weekly manual reports.
Client
Inovatiqa
Category
Back Office
Services
Back-Office SupportProcess DesignQuality Assurance
The challenge
Where they started
Inovatiqa's back-office processing was inconsistent and error-prone. Leadership had no real-time view of throughput and relied on weekly manual reports that were already out of date by the time they landed.
Our approach
What we did
- We strengthened back-office workflows with standardized checklists and structured QA passes at every stage.
- A clear ownership model and daily reporting replaced the slow weekly manual roll-ups.
- Continuous refinement kept error rates falling as volume grew.
The outcome, on record
Higher accuracy. Faster turnaround. Process clarity
<target
Error rate vs. threshold
Same-day
Throughput visibility
QA'd
Every workflow standardized
Processing errors cut well below the client's target threshold.
Turnaround times improved noticeably.
Leadership gained same-day visibility into throughput.
“We finally trust our numbers and see them the same day. The workflows just run.”
Head of Operations, Inovatiqa
